Currently all our prices are excluding any shipping costs, this is because there are so many variations of how the shipping cost can be made up.
Some items can be sent via Courier, others must go with a Furniture Transport Carrier.
A Single Bed Frame can be sent easily NZ wide via our Courier Service Fastway Couriers, but if you add a mattress to the order it then must go via Transport Carrier.
With Courier we are charged by Weight & Per Box all depending on the destination. With Transport Carrier we are charged a minimum rate & then its based on volume per m3, this rate varies dramatically all depending on where in NZ its heading to.
- We can ship to almost any location in New Zealand.
- Goods are normally shipped out same day payment has cleared unless special requests have been made.
- Once goods have been processed ready for collection we email you full tracking or shipping details including contact ph numbers for the shipping company.
- All our goods are sent in boxes or plastic wrapping for the mattresses, this makes it very easy for goods to be sent across country & with minimal damage.
- In our 10 years of selling on-line we have only ever had 3 damage freight claims & all were minor.
- If the unforseen does happen, make a note on the docket before you sign stating boxes are damaged, if possible check the goods before the driver leaves.
- Take photos of the boxes & damage of the product, then email to us with a description.
- We will then put in a claim on your behalf with the Courier or Carrier ensuring the quickest possible outcome.